How can we help you?

Browse the answers to common questions, and if you can't find yours, open a support request and our team will get back to you.

FAQ

Ready answers

Choose "Open a support request" below, pick the type, write your details, and send. You get a reference immediately.

First response is usually within a few hours during working hours; follow-up continues on the same request until resolved.

Yes — when opening the request, select the related booking if you have one. It gives the team your full stay context.

From the "My requests" section on this page: each request shows its real status — open, in progress, or closed.

Complaints go straight to the support team, are followed up and escalated by severity until closed with a documented outcome.

Open a request

Log your request and describe your issue — the more detail, the faster the resolution.

My requests

Keep the reference number shown after sending your request to follow up with support. No account is required.